Return Policy

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WE GLADLY ACCEPT RETURNS FOR EXCHANGE ONLY ON ITEM MIS DELIVERED DIFFRENT FROM WHAT YOU ORDER 

We accept consumers to apply for return or exchange within  12 hours to 48 hours after receiving your package.kindly reach out with your issues, order code to our support team via email 

Ship items back within : 12 hours to 48 hours of delivery after a return code has been sent  back to you via email 

Please keep the item and package in original condition before you ship it back.

WE DON'T ACCEPT CANCELLATIONS

 please contact us if you have any problems with your order. The following items can't be returned or exchanged Because of the nature of these items
WE CAN'T ACCEPT RETURNS FOR:

Custom or personalized orders.

CONDITIONS OF RETURN:

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose by the time of purchase 1-3days delivery or next day delivery 

If your return is caused by receiving item different from what was ordered or received someone else package, A return shipping label will be sent to you via email . pls contact support with order code the issue will be rectified & you will receive your right package

We do not sell or share your information with third parties.
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 correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.

IF WE HAVE AGREED FOR RETURN, PLEASE DO AS FOLLOW:

1. Remember keep the item intact and keep in original package

2. Remember to send us a waybill number once you send back, or take us a delivered picture if you are using bike/motor.

3. We will only do refund/exchange once we received the package and check everything in good condition.


 

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Krystal ordered
by KATANA
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Barbara ordered
by KATANA